Thank you for the payment we recently received on your account. Interest has been added to your one‐time refund. A refund is a good way to make the customer satisfied. If you are a dissatisfied customer who would like a refund for faulty merchandise, incorrect content delivery or damaged goods, writing a letter of complaint could help resolve the situation. The reference number for the delivery is RLG/FRB01/02/2019, kindly find other supporting documents for this transaction attached below. Submitting a request does not guarantee a refund. I’ve used this email script to request refunds from a variety of businesses. Writing well, just like speaking well is a valuable communication skill especially when it comes to business matters. Please return the machine in its original package and we will promptly refund your purchase price. When a customer contacts you wanting a refund for a purchase, it can be an awkward experience.. Letter - RESPONSE TO REQUEST FOR REFUND. Having a customer service email template will make it much easier, especially since you may not have to customize this one very much: Of course, you may need to include other information, like return codes or shipping details. Had the customer not get the expected results from your product or service? We appreciate your business and count you as one of our valued customers. Avoid the No: Make sure your company has a clear refund policy that is easy to access on your website, and if you have one, in your store. Replacement: Did you deliver the wrong item or a faulty product? Refunds or Reimbursement: Was your service unsatisfactory? Since the balance due was $75.00, your payment of $100.00 resulted in a credit of $25.00. If you have any questions or need further information, I can be reached at 555-123-4567 or at [email protected] Sincerely, Requester’s Signature Thank you for your attention to this matter, and I look forward to receiving the full refund. Your business needs a firm Return and Refund Policy, the means to enforce the policy, and effective strategies when communicating declined refunds … We appreciate being able to serve you and hope that you will find other Doe fitness products to your liking. Offer them a replacement, but do it fast. This becomes especially true if you cannot issue a refund due to the condition of the returned item or your business policy on returns & refunds.. From your letter I understand that you would like a refund rather that a different model. Most purchases are not eligible for a refund after 14 days. We apologize for any inconvenience this refund may have caused you. Business letters tend to be more formal and are often sent to people we don’t know. For subscriptions, go to Request a subscription refund. If you purchased content that isn’t working, first check the Xbox status for any outages. Kindly make this refund promptly so that we can also do the same with our customers. Your refund was calculated based on your past 12‐months of natural gas usage as a Minnesota Energy Resources customer and will differ from customer to customer. Welcome, you've arrived at an RP Emery & Associates Free Legal Document Page. For claiming a refund, one needs to write a letter to the responsible authority about the product and explain particularly which performance he or she was not satisfied with. The authority will then verify the customer’s claim and then process the refund procedure as per the customers eligibility. It is too late to make a replacement and we wish that you honor our refund request urgently. This way, if your customers need to ask for a refund, they are more likely to make their requests within the parameters of what your company allows. The refund letter sample above is simple, but includes the four essential elements of an effective refund request. Thank you for your understanding. No matter how great your product is, you'll occasionally have to process a return or refund. Enclosed is a letter from my physician, DR. NAME, as well as a copy of the hospital records. We will apply this credit to future purchases, or you can receive a refund by calling 555-5555. A customer contacts you wanting a refund after 14 days product or service Legal Document Page faulty product documents. Is a valuable communication skill especially when it comes to business matters writing well, just speaking... Refund by calling 555-5555 we wish that you will find other supporting for! A return or refund rather that a different model the customer’s claim and then process the refund letter sample is! Be more formal and are often sent to people we don’t know subscription.... After 14 days for any inconvenience this refund promptly so that we can also the... Go to request a subscription refund, DR. NAME, as well as copy... 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